Our Approach to CFS

At Rise Above & Beyond Emotions Inc., our Coordinated Family Support (CFS) model is intentionally designed to be proactive. We focus on providing families and individuals with practical tools and effective problem-solving techniques for everyday life.

Our key goals include:

• Service Navigation Made Clear
  We develop visual maps to help families easily track their support providers, appointments, and funding sources.
• Building Skills at Home
  We create customized in-home systems to establish routines around essential areas like hygiene, communication, safety, and fostering independence
• Purposeful and Personalized Training
  All our training is tailored to your specific needs, whether it’s direct, hands-on support for a caregiver or group sessions for siblings.
• Planning for Stability
  We develop robust backup plans to address potential challenges like caregiver unavailability, day program closures, and health emergencies.
• Intentional Community Engagement
  We actively incorporate social goals into your service plan, such as aiming to join a community art group by a specific time.
• Accessible Communication
  We ensure that support is provided in the family’s preferred language, going beyond simple translation to achieve genuine cultural understanding.

What truly distinguishes our service delivery is our inherent adaptability. Our dedicated specialists don’t work remotely; instead, they become integrated into the everyday routines of your family’s life. We foster a strong foundation of trust through consistent support, creative problem-solving, and our ability to address challenges as they arise in real-time.

Our comprehensive model includes:

• Conducting in-home observations to gain valuable insights that directly inform and enhance our planning.
• Developing support calendars in close collaboration with families to ensure they align perfectly with your needs and schedules.
• Providing after-hours contact options to offer crucial support during high-risk transitions or when urgent needs emerge.
• Ensuring real-time coordination with all relevant service providers through the use of effective collaborative technology tools.
• Offering short-term direct support to effectively bridge any temporary service gaps, such as during transitions with In-Home Supportive Services (IHSS).

While each family benefits from having a dedicated lead CFS Specialist as their primary point of contact, the entire Rise Above & Beyond Emotions Inc. agency stands firmly behind that specialist, providing robust interdisciplinary backup and consistent supervision to ensure the highest quality of care.

At Rise Above & Beyond Emotions Inc., we believe in a thoughtful and unhurried intake process, prioritizing building a strong connection with your family from the start.

Our step-by-step process includes:

1. Receiving the WRC Referral and making a Welcome Call to you within two business days.
2. Conducting an introductory visit in your home with the assigned CFS Specialist and their Supervisor.
3. Completing a thorough assessment of your needs using a visual tool that explores different areas of life.
4. Engaging in culturally sensitive interviews to understand your goals, needs, and family dynamics.
5. Identifying and addressing any urgent, time-sensitive support needs immediately.
6. Developing an Individualized Service Plan draft with clear and measurable outcomes.
7. Reviewing the plan with your family and commencing services upon agreement.

We view this initial phase not just as gathering information but as a crucial opportunity to deeply understand the values, hopes, and concerns that will guide our collaborative work.

Service plans are dynamic tools, regularly updated to capture evolving goals, available resources, and changes within the family environment.

Each service plan features:

• Priorities identified by the individual and family
• Defined short-term and long-term objectives
• Attention to cultural backgrounds and language preferences
• Visual schedules and task responsibility charts
• Clear, measurable targets (e.g., “Maria will participate in one art class per week by June”)
• Quarterly evaluations and plan adjustments

We recognize and celebrate progress milestones with families, viewing service plans as ongoing growth guides rather than fixed documents.

We prioritize equity in every aspect of our services:

• Families are paired with bilingual, culturally matched staff whenever feasible.
• Our training resources incorporate visual, auditory, and translated content.
• Cultural and religious traditions are honored and integrated into our service plans.
• Staff participate in monthly sessions focused on intersectionality, stigma awareness, and respectful dialogue.
• We offer more than translation — we deliver true cultural alignment.

Our documentation system is straightforward, compliant, and family-centered:

• Weekly progress notes are directly connected to ISP objectives.
• Quarterly updates are strength-based and use visuals when helpful.
• Families have the right to request their records at any point.
• Monthly audits ensure service logs are accurate and billing is correct.
• We coordinate notes with other providers when allowed, to enhance care integration.
• Our philosophy: Compliance should be simple and supportive for families.

We work to connect families and systems, not complicate them:

• Our collaboration efforts include:
  •  Quarterly triad meetings (Family + RC + CFS)
  • Regular email summaries and check-ins to maintain alignment
  • Joint participation in IPP meetings
  • Wraparound team meetings when multiple services are involved
• Our collaborative style emphasizes humility, openness, and collective progress.

Quality assurance is built into our daily work:

• Quarterly service reviews evaluating quality metrics
• Family satisfaction outreach during every ISP update
• Continuous feedback channels via text, phone, or surveys
• Reflective supervision supporting Specialist development and case growth
• Rapid response improvements based on real-time feedback
• Our approach: Proactively designing against challenges, not reacting to them.

We ensure full alignment with DDS standards both in documentation and delivery:

• Every staff member meets or exceeds DDS training and educational standards.
• We bill correctly by service code (076 + DIR when applicable) and respect service limits.
• We maintain an up-to-date compliance tracking system.
• Reports follow DDS templates and are submitted promptly.
• Our systems embody the values of choice, equity, and inclusion.
• We strive to set a new benchmark for what high-quality CFS services can achieve.